Planning and dispatch that keeps your cargo on schedule

Clear steps from details to confirmation, then pickup and delivery coordination. We also review access conditions, because they directly affect loading complexity and timing.

  1. Details

    We collect shipment type, approximate volume and weight, floor and route notes, and any access restrictions for the pickup and delivery sides.

    • Loading point constraints (stairs, elevator size, dock availability).
    • Parking and safe approach for the vehicle.
    • Documentation readiness for handover.

  2. Confirmation

    We confirm the plan after verifying measurements and access conditions. Any estimate we provide is non-binding until those checks are completed.

    • Final handling method and loading sequence.
    • Timing window aligned to access rules.
    • Team assignment and equipment fit.

  3. Pickup and delivery coordination

    On the day, dispatch monitors the schedule and coordinates the handover. Waiting time can increase if access is delayed, so we plan buffers around the verified constraints.

    • Pickup timing and unloading readiness.
    • Continuous coordination with the receiving side.
    • Updates if traffic or access rules change.

What affects the timeline

Even when everything is planned, real-world factors can shift timing. The biggest drivers are access rules, loading complexity, and traffic on the route.

  • Access conditions: elevator capacity, narrow entrances, dock availability.
  • Loading complexity: number of stops, packing responsibility, required handling.
  • Route and traffic: planned window may move due to road conditions.

Estimate clarity

We provide an initial estimate based on your details. The final price is confirmed after verifying measurements and access conditions, so you always know what changes and why.

Access checklist for safer, faster loading

These details affect loading complexity and timing. Final price is confirmed only after we verify measurements and access conditions.

Door widths (cm)
Entrance door, interior doors, and any gates en route to the loading area.
Stairs & turns
Number of flights, step height/width, and tight turns that may require smaller handling equipment.
Elevator availability
Elevator size (width/depth) and whether it supports the load. If no elevator or it’s under maintenance, we plan accordingly.
Stairwell landing clearance
Where we stage items before lifts or carry-backs. Limited clearance can increase handling time.
Loading zone & access
Street parking rules, permitted vehicle entry, distance from the vehicle to the door, and any barriers (bollards, ramps, locked entrances).
Dock / curb / ramp
Presence of a dock or ramp, ramp slope, and surface type. This impacts whether we use lifting/rolling equipment safely.
Ceiling height & tight spaces
For large items, hall height and any low beams or narrow corridors can change the handling approach.
Risks to protect
Fragile floors, limited floor load, narrow stair landings, and any surfaces that require additional protection.
What can change the timeline
  • Unexpected access constraints during arrival (doors, stairwell clearance, elevator rules).
  • Waiting time for vehicle access or coordination with the building.
  • Traffic conditions when the loading zone is shared or restricted.
See the operational planning workflow Review how timing estimates work

Handling approach

Cargo timing depends on preparation quality and access rules at pickup and delivery. We coordinate the handling plan around your cargo type and on-site constraints.

  1. 01
    Cargo details and handling needs

    We confirm dimensions, weight class, packaging condition, and any special handling requirements (fragile items, liquids, electronics, or goods with anchoring needs).

  2. 02
    Confirmation of access and route assumptions

    We review elevator/stairs limits, dock/loading zone availability, door widths, and the time windows that impact scheduling. Access check details help reduce delays during loading.

  3. 03
    Pickup and delivery coordination

    On the day, we coordinate loading sequence, staging space, and driver arrival timing to match your access plan and cargo handling needs.

Cargo preparation guidance by type

Boxes and household goods

Label fragile items, keep packaging intact, and group items by room so movers can stage efficiently.

Furniture and long items

Measure door and hallway widths, protect edges, and confirm whether item orientation changes are needed during carry.

Electronics and appliances

Use original packaging if available, secure cables, and disconnect/prepare equipment according to your internal handling rules.

Palletized or heavy cargo

Ensure stable pallet condition, mark lifting points, and confirm the loading zone supports the required equipment.

Important: our timeline estimates depend on access conditions and route constraints. Any estimate is non-binding; the final price is confirmed after verifying measurements and access.

See the access checklist What affects scheduling

Request an estimate for your cargo move

Your quote is non-binding until we verify measurements and access conditions. After that, we confirm the final price and coordinate pickup and delivery.

  • Access rules: stairs, elevator, dock, and loading zone
  • Vehicle fit and routing constraints
  • Packaging readiness and loading complexity
Request an estimate See pricing model

Quotes become final only after verification of access and measurements.