Privacy Policy

1. Personal data we collect

We may collect personal data you provide to us, including through contact forms, requests, or other communications.

• Contact details: name, email, and phone number.
• Request details: information you submit in a form (e.g., inquiry about cargo moving/shipping, routes, dates, and other requirements).
• Communications: messages sent to us, including call/request records if you contact us by phone.
• Technical data: IP address, device/browser information, and logs for security and service operation.

2. How we use personal data

We use personal data to:

• respond to your inquiries and contact you;
• provide estimates and arrange services related to cargo moving/shipping;
• communicate about the status of your request;
• ensure security, prevent fraud, and maintain proper operation of the site;
• comply with legal obligations.

3. Legal basis for processing

We process personal data in accordance with the Ukrainian personal data protection framework under Закон України “Про захист персональних даних” № 2297-VI. Depending on the context, we may process data for purposes that require consent, performance of contractual steps at your request, or compliance with legal obligations.

4. Cookies and tracking technologies

If we use cookies or similar technologies for analytics/marketing/personalization, we provide appropriate notice and may require your consent in line with Ukrainian requirements for electronic communications and privacy. Legal basis: Закон України “Про електронні комунікації” № 1089-IX.

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5. Sharing personal data

We may share personal data with contractors and service providers that help us operate the site and provide services (e.g., hosting, IT, communication support), only to the extent necessary for the stated purposes and under appropriate safeguards.

We may also disclose personal data if required by law or to protect rights and safety.

6. Data retention

We retain personal data only for as long as necessary for the purposes described in this Policy, including responding to requests and fulfilling legal and accounting requirements. Retention periods vary depending on the purpose and applicable law.

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7. Your rights

You may request information about your personal data, ask to correct or update it, and request deletion or restriction where applicable. You can also withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below. We will respond in accordance with Ukrainian law, including Закон України “Про захист персональних даних” № 2297-VI.

8. Contact for data requests

For privacy questions or requests related to your personal data, contact:

Note: If your request involves consumer protections or distance service terms, our disclosures are made in the state language in line with Закон України “Про захист прав споживачів” № 1023-XII and other applicable rules.